Legal notice

1. About LitHo

LitHo is an online retail business that sells selected home and lifestyle products to customers in South Africa.

LitHo operates as a dropshipping and online retail store. This means that certain products sold on this website may be manufactured, stored, packed or supplied by third-party suppliers, manufacturers, distributors or fulfilment partners.

LitHo is not the original manufacturer of the products sold on this website unless this is clearly stated.

2. Third-Party Products

The products available on this website are sourced from third-party suppliers and manufacturers.

While LitHo makes reasonable efforts to select useful and good-quality products, LitHo does not manufacture the products and does not have direct control over the manufacturing process, factory quality control, product materials, packaging or supplier production standards.

Product specifications, packaging, colours, size, appearance and small design details may differ slightly from the images shown on the website due to supplier updates, screen display settings or product batch differences.

3. Product Use

Customers are responsible for using all products safely, correctly and only for their intended purpose.

LitHo will not be held responsible for any loss, damage, injury, misuse, incorrect installation, incorrect charging, water exposure, electrical damage, accidental damage, normal wear and tear, or damage caused by using the product in a way that is not recommended.

Rechargeable lights and LED products must be used with care and charged using suitable charging equipment. Customers must not modify, open, tamper with or misuse the product.

4. Loadshedding and Emergency Use

Some products may be useful during loadshedding or power outages. However, LitHo does not guarantee that any product will replace certified emergency lighting, professional safety equipment, backup power systems or legally required emergency lighting.

Customers remain responsible for ensuring that their home, business or property has appropriate safety measures in place.

5. No Guarantee of Suitability

LitHo does not guarantee that a product will be suitable for every customer’s specific needs, property, surface, room, installation area or intended use.

Customers must carefully read the product description before purchasing and must make sure the product is suitable for their needs.

Magnetic products require a suitable magnetic or metal surface. If the surface is not suitable, the product may not attach properly.

6. Limitation of Liability

To the fullest extent allowed by South African law, LitHo, its owners, employees, suppliers, service providers and fulfilment partners will not be liable for any indirect, accidental, special or consequential loss or damage arising from the purchase, delivery, use, misuse, failure, defect or unavailability of any product sold on this website.

This includes, but is not limited to:

loss of use, loss of income, inconvenience, property damage, personal injury caused by misuse, incorrect installation, failure to follow instructions, courier delays, supplier delays, product availability issues or events outside LitHo’s reasonable control.

7. Defects, Returns and Consumer Rights

LitHo will deal with defective products, returns and refunds in accordance with its Returns Policy and applicable South African consumer law.

Nothing in this Legal Notice is intended to remove, limit or replace any rights that a customer may have under the Consumer Protection Act or any other applicable South African law.

Where a product is defective, unsafe or materially different from what was ordered, customers must contact LitHo within a reasonable time and provide:

order number
clear photos or video of the issue
a description of the problem
proof of purchase

LitHo may inspect the issue, request further information, or communicate with the supplier before approving a repair, replacement, refund or other solution.

8. Supplier and Courier Delays

Because LitHo may use third-party suppliers, fulfilment partners and South African courier companies, delivery times may vary.

LitHo will make reasonable efforts to process and deliver orders as quickly as possible, but LitHo cannot be held responsible for delays caused by suppliers, couriers, incorrect customer details, public holidays, strikes, weather, loadshedding, stock availability, customs issues where applicable, or other events outside LitHo’s reasonable control.

9. Website Information

LitHo makes reasonable efforts to ensure that product descriptions, prices, images and information on this website are accurate and up to date.

However, errors may occur. LitHo reserves the right to correct errors, update product information, change prices, cancel incorrect orders, or update website content at any time without prior notice.

10. Acceptance of Terms

By using this website or placing an order with LitHo, the customer confirms that they have read, understood and accepted this Legal Notice, together with LitHo’s Shipping Policy, Returns Policy, Privacy Policy and Terms of Service.